Skinberry Clinic
Privacy notice
Skinberry Clinic (Q1 Mall, Shop 11, Al Khawaneej 2, Dubai, United Arab Emirates; DHA facility licence 1217044) is responsible for the personal information described here. Questions: our clinic team, info@skinberryclinic.ae, +971 52 168 3333.
What we collect
Your name, phone number, email, preferred language, date of birth, the treatment and time you ask for, messages you send us, payments, and — only when you are our patient — medical alerts you tell us about (for example allergies, current medication or pregnancy) so we can treat you safely. On our website we also record the pages you visit and, only if you accept analytics, your IP address and approximate location (city/country).
Why
To arrange and confirm your appointments, provide safe care, take payments, answer your questions, meet our legal duties, and send you news and offers by email and WhatsApp, which you agree to with the single box on our appointment form. We never use your medical notes for advertising.
Health information
Health information is handled under UAE Federal Law No. 2 of 2019 and Dubai Health Authority (DHA) policies: it is kept confidential, shared only when the law allows (for example with your insurer or when DHA or a court requires it), and kept for at least 25 years after your last treatment, as the law requires. Our systems are hosted by Hostinger.
Who receives your information
Our authorised staff; our hosting provider (Hostinger); our email provider and Meta Platforms (WhatsApp), whose systems may process your name, phone number or email outside the UAE; your insurer if you use insurance; authorities when the law requires. We do not sell or share your details for others' marketing.
Marketing
When you send an appointment request you tick one box that covers everything on this page: we may contact you about your request and send you news and offers by email and WhatsApp, including offers based on treatments you have had here (never your medical notes). You can stop at any time: use the unsubscribe link in any email, press "Stop promotions" or reply STOP on WhatsApp, or tell our team. Stopping marketing never affects your appointments. Promotional WhatsApp messages are sent only between 9:00 and 18:00 (UAE time).
Website analytics and cookies
We use a strictly necessary cookie for the appointment form. Analytics (visitor ID, IP address, approximate location) only run if you click "Accept"; IP addresses are deleted after 30 days. You can change your choice at any time with the "Cookie settings" or "Privacy settings" link at the bottom of our website pages.
How we protect it
Individual staff logins with access limited to each role, automatic sign-out, activity logs, encrypted medical alerts, encrypted connections (HTTPS), and regular backups.
How long we keep it
Patient records: at least 25 years after the last treatment. Enquiries that did not become appointments: up to 24 months, then deleted. Website IP addresses: 30 days. Proof of marketing consent: as long as we send you marketing and for our records afterwards.
Your rights
You can ask for a copy of your information (we reply within 30 days), ask us to correct it, receive it in a machine-readable file, ask us to stop marketing, object to or restrict certain uses, and ask us to delete information we no longer need (patient records must be kept for the legal period). Contact info@skinberryclinic.ae. If you are not satisfied you can complain to the Dubai Health Authority (800 342, www.dha.gov.ae) or the UAE Data Office.
If something goes wrong
If a security incident affects your information we will investigate, inform the Dubai Health Authority and other authorities as required, and tell you when there is a significant risk to you.
Children
Appointments and consents for anyone under 18 must be made by a parent or guardian.